Below you will find some Frequently Asked Questions that the Educational Department has received. FAQ image-2.PNG

Please check this list regularly to see if any of your concerns have been answered.

Question: Why are Elementary schools moving towards using Canvas and away from Google Classroom?

Answer: Canvas has the ability to track student time on task and this is needed from a legal standpoint. However teachers can still link to Google Classroom through Canvas and still be able to use Google Classroom.

Question: How do you switch the camera on a District Laptop, primarily when using Webex? (From the Keyboard Camera to the Monitor Camera)

Answer: Click Here for a Tutorial.

Question: I can't see the chat while in a Webex Meeting.

Answer: Click the icon that looks like a speech bubble, below the Webex video.

Question: How do I enable Flash for Chrome?

Answer: Click Here for a Tutorial.

Question: The Microphone is not working on my student device.

Answer: Check the microphone privacy settings and verify that it is enabled. In the search bar type: Microphone Privacy Setting and hit enter It will open the privacy setting window and verify that Allow Apps to Access Your Microphone is enabled. If it's a specific app that is not working, scroll down and enable the microphone for the apps that need it.

Question: Is my child's District Laptop safe running from my home Internet?

Answer: The district device is always run through the same filter as if the device was at a school. All the same protections exist.